PAYMENT METHODS
- MB Way : This payment method is only available to those who have an account and a mobile phone number linked to the MB Way platform.
- Credit Card : We accept payments with Visa, American Express, or MasterCard. For your security, all transactions are encrypted. Payment will be captured as soon as our team confirms the order.
- Multibanco : After completing your order, you will receive the payment details for your order via email. Payment confirmation is automatic, so you will not need to send us proof of payment.
- PayPal: This payment method is only available to those who have a PayPal account.
DISCOUNT CODES
After adding the products to your shopping cart and selecting the checkout option, a field will be available where you can enter your discount code.
SHIPPING COSTS
Shipping costs are calculated at the end of each order based on its weight and destination, with a minimum cost of €4.65.
Shipping is free for orders over €10 with a delivery address in mainland Portugal. For international orders, shipping is free for orders over €80. Shipping costs to Madeira and the Azores islands do not include free shipping, regardless of the order value.
Reception
Shipping and delivery times may be extended due to exceptional circumstances, such as holidays. Delivery times indicated by distributors for normal operating periods are listed below:
- Mainland Portugal: 1 to 2 business days after dispatch.
- Portugal - Azores and Madeira: delivery time varies depending on the postal code.
- Foreign countries - Germany, Belgium, Netherlands, Luxembourg, Slovenia, Italy, Austria, France, Spain, Poland, Czech Republic, Denmark, Slovakia, Ireland, Hungary, Lithuania, Sweden, Latvia, Croatia, Finland, Bulgaria, Romania, Greece and Estonia: 4 to 8 business days after shipment.
ORDER CONFIRMATION AND TERMS OF SALE
Acceptance of all orders and their terms is subject to our re-confirmation by one of our employees. All orders resulting from errors on the website, including price update errors, system errors, or any typographical errors, will be considered null and void.
ORDER RETURNS
After receiving your order, you may notify us of your intention to return it within 14 days. You can communicate this intention via email to info@amarguinha.com.
After receiving your order, you may notify us of your intention to return it within 14 days. You can communicate this intention through the chat available on the Online Store or via email to info@amarguinha.com. You may also communicate your intention by sending the free resolution form, but this is not mandatory.
If you make use of this option, BrandBiz, Ltda. will send you, within 24 (twenty-four) hours, an acknowledgement of receipt of the termination notice on a durable medium (e.g., by email).
In addition to the Customer's right to return the order within 14 days of receipt, any damaged products will be promptly replaced by BrandBiz, Lda. If there is any production/packaging error attributable to BrandBiz, Lda., the product may be replaced/returned. In the case of personalized products, BrandBiz, Lda. reserves the right to analyze each case and accept or reject the return.
Refunds for payments made by the Customer will be processed using the same payment method used for the initial transaction. Alternatively, the Customer may expressly indicate that they wish the refund to be made through another method, which will not incur any costs for them. Specifically, and in order to expedite the refund process, the Customer may provide the bank account details (IBAN and account holder) to which they wish the refund to be deposited.
If the return is due to a processing error, BrandBiz, Lda. will assume responsibility and will collect the order, with the company paying for the return shipping. Collection will take place at a mutually agreed location and date – the time will be determined by the shipping company. If the return is due to a reason beyond BrandBiz, Lda.'s control, the customer will be responsible for the reshipment costs via a shipping company. For more information on how to make a return, please contact us at info@amarguinha.com .
In both cases, the package must be properly sealed so that it can be handled by the carrier responsible for the return.
When any product sold by BrandBiz, Ltda. is damaged and the customer wishes to make a claim for this reason, they must send a photograph as proof, as well as keep the damaged product(s) in question for return. If the damaged products are not returned, the replacement product will not be sent.
The customer has the right to claim for any damage or exchanges to their order up to 60 days after placing the order. After this period, BrandBiz Ltda. will not process exchanges or reshipments of products.
When it comes to cups, BrandBiz, Lda. does not exchange them if they are shipped to addresses outside of mainland Portugal.
In the case of damaged or missing materials, BrandBiz, Ltd. will not send replacements to addresses outside of mainland Portugal, instead issuing a discount voucher for the corresponding amount.
In the event of a damaged product, BrandBiz, Lda. will only resend it for replacement.
BrandBiz, Inc. guarantees the utmost care and safety in preparing all orders and, for this reason, is not responsible for any damage resulting from the transportation of products.
ORDER CANCELLATION
If you receive any damaged items with your order, please contact us immediately at info@amarguinha.com.
In the event of cancellation at the customer's discretion, without any fault attributable to the seller, the following rules apply:
1 - The customer can cancel the order and receive a full refund if they cancel within one hour of paying for the order ;
2 - After this period, the customer will have to pay for shipping , even if the order value includes the shipping cost in the purchase price;
3 - If the customer decides they no longer want the order once it is in their possession, provided there is no damage to the order or a delay of more than 2 days in delivery, they are responsible for paying the return and shipping costs. In this case, the total amount you paid will be refunded, minus the shipping cost and the return shipping cost.
For more information on the consumer's right of withdrawal, please refer to Decree-Law No. 24/2014, of February 14.
