Introduction
The conditions stipulated in this document apply only to purchases made at https://loja.amarguinha.com/ .
Can I return my order?
After receiving your order, you may notify us of your intention to return it within 14 days. You can communicate this intention through the chat available on the Online Store or via email to geral@amarguinha.com. You may also communicate your intention by sending the free resolution form, but this is not mandatory.
If you make use of this option, BrandBiz, Ltda. will send you, within 24 (twenty-four) hours, an acknowledgement of receipt of the termination notice on a durable medium (e.g., by email).
Under what circumstances can I return my order?
In addition to the Customer's right to return the order within 14 days of receipt, any damaged products will be promptly replaced by BrandBiz, Lda. If there is any production/packaging error attributable to BrandBiz, Lda., the product may be replaced/returned. In the case of personalized products, BrandBiz, Lda. reserves the right to analyze each case and accept or reject the return.
How is the refund processed?
Refunds for payments made by the Customer will be processed using the same payment method used for the initial transaction. Alternatively, the Customer may expressly indicate that they wish the refund to be made through another method, which will not incur any costs for them. Specifically, and in order to expedite the refund process, the Customer may provide the bank account details (IBAN and account holder) to which they wish the refund to be made.
Do I have to pay to return my order?
If the return is due to a processing error, BrandBiz, Lda. will assume responsibility and will collect the order, with the company paying for the return shipping. Collection will take place at a mutually agreed location and date – the time will be determined by the shipping company. If the return is due to a reason beyond BrandBiz, Lda.'s control, the customer will be responsible for the reshipment costs via a shipping company. For more information on how to make a return, please contact us at geral@amarguinha.com.
In both cases, the package must be properly sealed so that it can be handled by the carrier responsible for the return.
When any product sold by BrandBiz, Ltda. is damaged and the customer wishes to make a claim for this reason, they must send a photograph as proof, as well as keep the damaged product(s) in question for return. If the damaged products are not returned, the replacement product will not be sent.
When it comes to cups, BrandBiz, Lda. does not exchange them if they are shipped to addresses outside of mainland Portugal.
In the event of a damaged product, BrandBiz, Lda. will only resend it for replacement.
BrandBiz, Inc. guarantees the utmost care and safety in preparing all orders and, for this reason, is not responsible for any damage resulting from the transportation of products.
Can I cancel my order?
In the event of cancellation at the customer's discretion, without any fault attributable to the seller, the following rules apply:
1 - The customer can cancel the order and receive a full refund if they cancel within one hour of paying for the order;
2 - After this period, the customer will have to pay for shipping, even if the order total includes the shipping cost in the purchase price;
3 - If the customer decides they no longer want the order once it is in their possession, provided there is no damage to the order or a delay of more than 2 days in delivery, they are responsible for paying the return and shipping costs. In this case, the total amount you paid will be refunded, minus the shipping cost and the return shipping cost.
For more information on the consumer's right of free withdrawal, please refer to Decree-Law No. 24/2014, of February 14.
